We value our human resources as an asset and therefore feel responsible towards their all-round needs by taking care of their emotional well-being. This cell is committed to providing a harmonious, fair and just learning environment by ensuring that students and staff have access to processes that allow for appeals, complaints and grievances to be resolved.
Any student or faculty/staff member who has grievance of any nature, i.e. personal, social, emotional, physical, academic or official, is free to approach the mentors available in the ‘Grievance Cell’ with the problem. This senior person can be the Lecturer or Head of the Department who gives a patience hearing to the aggrieved person and offers remedial measures.
By and large, most of the grievances are redressed at the Departmental level by the respective Head of the Department. In rare cases where the aggrieved person is not satisfied, he/she is free to approach the Principal who, in turn, goes into the root of the problem and examines the remedial measures, along with reasons for its failure, offered and implemented by the Departmental Head. It has been our experience that grievances reaching the Principal are redressed through counseling.

APPROACH TO STUDENT GRIEVANCE RESOLUTION EMPHASIZES:

• Fairness and impartiality
• The handling of grievances informally where possible
• The principles of natural justice and procedural fairness
• Effective, reciprocal communication and feedback
• Online Grievance redressal management system (http://sitmguwahati.edugrievance.com/)